Privacy Policy

Introduction

At Care India Plus, we are committed to protecting your privacy and ensuring the security of your personal information and device data. This Privacy Policy explains how we collect, use, and safeguard your details when you use our repair services.

Information We Collect

To provide professional repair services, we may collect the following information:

• Contact Details: Name, phone number, and delivery address.
• Device Information: Model, IMEI/Serial number, and description of the issue.
• Communication History: Messages sent via WhatsApp or our contact forms.

How We Use Your Data

Your information is used strictly for the following purposes:

• Service Coordination: To manage pickup, repair, and delivery of your device.
• Status Updates: To keep you informed about the repair progress via WhatsApp or SMS.
• Quality Assurance: To follow up on your satisfaction after the service is completed.
• Internal Record Keeping: For warranty and accounting purposes.

Data & Device Security

We prioritize the safety of your device and the data within it:

• Strict Access Control: Only certified technicians directly involved in your repair have access to your device.
• Privacy Guarantee: We do not access your private photos, messages, or files unless absolutely necessary for the repair (e.g., testing camera or storage), and even then, only with your consent.
• No Third-Party Sharing: We never sell, rent, or trade your personal information with third-party marketing companies.

Your Rights

You have the right to request access to the personal data we hold about you, or ask for its correction or deletion. For any privacy-related inquiries, please contact us directly via WhatsApp.